![]() ![]() If you need help email Anna Tims at or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Under aviation regulations, passengers can only claim compensation for losses incurred if a flight is cancelled with less than 14 days’ warning, so from easyJet’s point of view there was no rush to salvage your travel plans and any additional costs you face when booking alternatives are your problem.Ĭonfusingly, a few weeks on the easyJet website is now showing a flight from Luton to Ibiza on that day, but too late to be of any consolation to you. Learn how to maximize your travel by utilizing airline and hotel loyalty programs. This customer contacted us before the notification had commenced so customer services was unable to inform or assist her,” a spokesman says. Get the most out of your travel experience by using miles and points. “When we make schedule changes there are a number of stages to removing it from the system, which does take some time, so we will only contact passengers on flights once this is complete so they can request the refund immediately. Bizarrely, it says that it could not tell you this when you called – even though the service had already been withdrawn – because it had not yet started notifying passengers. JS, Londonīy a remarkable coincidence, easyJet confirms that your flight has been cancelled the day after I contacted it, and your refund was processed the day after that. Therefore, although paying a lower fare, respondents still rated similar factors with a high importance rating, indicating that the importance of factors remains high whether flying low cost or in general, although expectations may be perceived to be lower when flying low cost.I feel it has a moral obligation to let me know as soon as possible so I can look for an alternative flight while prices are still reasonable, and to prevent me from any loss when I start to pay out for hotels, etc. ![]() However respondents commented on expectations of poorer service levels when flying low cost. There are only slight differences in the order of importance of factors when flying in general compared to flying low cost, and the majority of factors were rated slightly lower when travelling low cost. As a result, it is found that the dominant perceived factors are based on the price and quality of the service. An analysis of previous researches and interviews based on past research/survey reports was made. It also discusses previous research into passenger satisfaction for airlines, and researches the factors that are considered to be important when flying low cost and compares them to flying in general. It presents the nature, characteristics and growth influence of the low cost airline. The purpose of this study is to assess the important factors considered by passengers when flying with low cost airlines. There is limited research into passenger satisfaction on low cost airlines. However, in general, low cost airline consumers have lower expectations when paying a lower price. The emergence of low cost airlines over the past ten years has created further competition and reduced fares significantly in the airline industry. Keywords: SERVQUAL analysis, Low Cost Airline Business, Pegasus Airlines, Anadolujet Airlines As a scope of this study, we will evaluate the questionnaire of the relationship between service quality of Turkish low cost airline businesses and brand preference. In this study, a questionnaire was carried on in order to make clear the common preference of low-cost airline passengers in Ankara Esenboğa Airport. ![]() Therefore, the measurement of service quality, customer brand preference and assessing customer loyalty constitute the main objective of the study. The way to retain or gain customers depends on creating brand loyalty in low cost airline industry which is open to international competition. These airline companies operating in highly competitive environment are committed to providing quality service in order to meet customer expectations and preferred customer-centric work. The new entrants to the market are trying to take some market share and existing firms are trying to increase their market share. The importance of the airline transportation sector in service sector is developing rapidly with each passing day. ![]()
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